Benefits, challenges, and the required managerial tools 2 advantages. Cox 2001 emphasizes that the more real problem is that most. In management theory and business practice, the dealing with diversity, especially a diverse workforce, has played a prominent role in recent years. Diversity and diversity management have become an organizational imperative in the. Managing cultural diversity integration values and management. Coxs commitment to diversity extends beyond our workplace into our communities. Diversity management is a process intended to create and maintain a positive work environment where the similarities and differences of individuals. Cox 2001, 3 states the interpretation of diversity as follows. The effects of diversity perspectives on work group processes and outcomes robin j. Managing cultural diversity integration values and.
Creating the multicultural organization challenges todays organizations to stop counting heads for the government and begin creating effective strategies for a more positive approach to managing diversity. However, many organizations have been disappointed with the results they have. Cox 2001 defines diversity as the variation of social and cultural identities among. However, this relationship has not been carefree, and a number of companies have reported problems with or outright failure of their diversity management approaches christian, porter and. Next, selected examples of organizations that have experienced specific positive bottom line results from. However, many organizations have been disappointed with the results they have achieved in their. It has been suggested that diverse groups are more. Pdf on jun 2, 2007, kristyn scott and others published diversity management practices. Best practices in diversity management drew university. Creating and sustaining diversity and inclusion in organizations.
Organization types identified by cox based on the six dimensional. To address a critical need of workforce diversity in the hospitality industry, this study. They cannot be named, but without their input this book would not exist. Diversity and inclusion has been at the core of cox communications mission and values for more than 50 years. Thank you all for not only your time, but also for your courage to share, at times very painful, experiences, with me. Primarily, this paper aims to make the concept of diversity management wellknown and useful in the managerial practices. It captures the enormous complexity of the topic by examining diversity on three levels of analysisindividual, group, and organizational and addressing diversity from multiple perspectivestheory, research, and practice. Benefits from diversity and inclusion 1international companies would benefit from the wealth of available business knowledge. It starts with the introduction and in that part global workforce diversity management is broadly defined. Effects of diversity management on attachment gilbert. The diversity management is the right approach to manage multiethnic and multicultural groups.
Despite a pervasive awareness of the need for management to concern itself with diversityrelated issues, organizations have adopted different approaches to diversity management. Social responsibility with an emphasis on supporting youth, education and environmental sustainability are critical elements of our values. Thus managing diversity means understanding its effects and implementing behaviours, work practices and policies that respond to them in an effective way cox, 2001. I feel very honoured that you showed me such confidence. A strategy for capturing the power of diversity cox jr. If the organisational culture isnt integrationoriented and if it hasnt the integration values, every attempt of diversity management fails cox, 2001. Which companies are best in class and what does that entail. Cox 2001 states that, wellmanaged diversity can add value to an organization by 1 improving problem. Cultural diversity in organizations provides the most comprehensive base of knowledge yet assembled on the topic of cultural diversity. Diversity management helps firms compete in international markets effectively. Im proud of the work we continue to do to foster diversity with our people, customers, suppliers and in the community. Cultural diversity is a major issue in diversity management.
An exploratory analysis of analyzing and attacking problems cox, 2001. Some may argue that managing diversity is a luxury for the civil service leaders of a few. Managing diversity is a key component of effective people management in the workplace black enterprise 2001. Cox, university of michigan stacy blake, university of michigan executive overview the recent business trends of globalization and increasing ethnic and gender diversity are turning managers attention to the management of cultural differences. Here we will look at the various aspects of diversity that might. Professor in sociology southern connecticut state university new haven, ct originally written in 1997. Josseybass creating the multicultural organization. The effects of diversity perspectives on work group. Managing and valuing diversity is a key component of effective people management, which can improve workplace productivity black enterprise, 2001. What are the key factors in managing diversity and inclusion successfully in large international organizations. Procedia social and behavioral sciences 58 2012 624 a 633 18770428 2012 published by elsevier ltd. For example, cox 1991 and thomas and ely 1996 propose typologies that distinguish between organizations and their diversity management paradigms based on the degree to which diversity. According to cox, in his revised model for work on diversity, the change to a multicultural will involve activities categorized in five components. Diversity management, challenges and opportunities in.
Diversity management is a process intended to create and maintain a positive work environment where the similarities and differences of individuals are valued. As an empirical test of these theories, the research investigated absenteeism and psychological attachment in 2 fortune 100 conglomerates in different stages of managing their diversity. Disentangling the meanings of diversity and inclusion in. Stephen butler, cochair of the businesshigher education forum, believes diversity is an invaluable competitive asset robinson 2002. The literature on diversity management has mostly emphasized on organization culture. Pdf creating multi cultural organizations for diversity management. In a globalizing economy companies recognized potential benefits of a multicultural workforce and tried to create more inclusive work environments. But it is frequently that the organisations fail in implementing diversity management policies.
Further, diversity management can create a competitive advantage in areas such as recruitment, retention, marketing, problem solving, and resource acquisition e. Comparing cox and blake s recommendations to current research and practice find, read and cite all the. The monolithic organization has a minimal presentation of different cultural groups and the. Therefore, diversity management is not the sole domain of the human resource.
Cox 1991, 2001 developed his model on the basis of conceptual analyses. What are the key factors in managing diversity and inclusion. Cultural layers an individuals cultural experience is a dynamic process. Cox, 1993, is rife with advice that managers should increase. It includes positive and negative influences of diversity management and the theoretical. Cox 1991 suggests that organizations evolve toward multiculturalism, a state in which employee differences are valued and appreciated. Diversity management is much more than just a multicultural issue.
Debates and future trajectories theories on diversity and diversity management within the field of organisation studies started to develop in the 80s, mainly under the influence of managerial reports pointing towards the increasing diversity of the future workforce. Theories on diversity and diversity management within the field of organisation studies started to develop in the 80s, mainly under the influence of managerial reports pointing towards the increasing diversity of the future workforce. Martina rost internationale gesellschaft fur diversity management. In addition to generating new ideas, a diverse workforce will mirror the diversity that makes up customers. As the war for talent rages on, organizations are seeking proven methods for leveraging diversity as a resource.
This latter statement is known as the business case for diversity diversity management increases profits by providing a competitive edge to the firm karsten, 2006. Diversity is an invaluable competitive asset that any organization cannot afford to ignore robinson, 2002. Professor in sociology southern connecticut state university new haven, ct. However, this relationship has not been carefree, and a number of companies have reported problems with or outright failure of their diversity management approaches christian, porter and moffitt, 2006. Therefore, diversity management is not the sole domain of the hr function in the organization as has been the case with affirmative or positive. Creating the multicultural organization, san francisco. Using a model outlined in his earlie rworks, taylor cox jr. Understanding organizational diversity management programs. Diversity management, challenges and opportunities in multicultural organizations patrick a. In this article, we define diversity management against the backdrop of its predecessor, affirmative action. Cox and blake 1991 view diversity as a business imperative and highlight that firms should understand how they value diversity to establish a competitive edge over their competitors, an ap. Aluko, olabisi onabanjo university, nigeria abstract. Diversity management, 2 abstract this report presents seven articles on diversity covering the content of diversity, the business case for diversity, diversity and military.
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